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What is Intelligent Process Automation?

In essence, IPA “takes the robot out of the human.” At its core, IPA is an emerging set of new technologies that combines fundamental process redesign with robotic process automation and machine learning. It is a suite of business-process improvements and next-generation tools that assists the knowledge worker by removing repetitive, replicable, and routine tasks. And it can radically improve customer journeys by simplifying interactions and speeding up processes.

IPA mimics activities carried out by humans and, over time, learns to do them even better. Traditional levers of rule-based automation are augmented with decision-making capabilities thanks to advances in deep learning and cognitive technology. The promise of IPA is radically enhanced efficiency, increased worker performance, reduction of operational risks, and improved response times and customer journey experiences.

Why automate business tasks?

With Robotic Process Automation (RPA), you can automate your routine tasks quickly and cost effectively. RPA bots can easily integrate with your broader automation initiatives — such as process and decision automation, or data capture initiatives — to expand the value of your automation program.

  • Accelerate time to value. Create, test and deploy new automation schemes in hours, instead of days or months.

  • Reduce human error. Virtually eliminate all copy-and-paste mistakes that result from swivel-chair integration.

  • Increase throughput. Complete automated tasks in seconds or minutes, around the clock, to deliver higher value for your customers.

Free employees to focus on higher value work

Your employees perform hundreds, if not thousands, of highly repetitive tasks every day. With robotic process automation (RPA), you can use bots to quickly and cost effectively automate routine tasks like dealing with data access and movement within application user interfaces.


For instance, bots can perform tasks like logging into one application, moving to a specific screen to copy data and then logging into a second application to paste that data into relevant fields. Finally, the bot logs off both applications to complete the activity. RPA bots can help you to:

Allow employees to focus on higher value work

Reduce human errors, while gaining consistency and efficiency by automating repetitive tasks

• Increase operational speed and scalability by using bots to complete tasks within seconds

Do you need IPA / RPA?

You're ready for Robotic Process Automation if you need to:

  • Boost employee productivity and energy by reducing the time spent on repetitive tasks.

  • Provide more consistent and responsive customer service.

  • Scale your business and do more with your current workforce.

  • Reduce processing errors.

  • Integrate existing applications and systems without creating custom APIs or using expensive integration software.


    Help your workforce get more hours back for higher-growth work by automating repetitive tasks.


1 . Website scraping
2 . Customer Order Processing
3 . Incoming Customer email query processing
4 . Transferring data from one system to another
5 . Call center operations
6 . Payroll processing
7 . Forms processing
8 . Client profile updates
9 . Generating renewal premiums
10. Claims processing
11. Underwriting processes
12. Policy administration and servicing
13. Requests for overdraft protection
14. Exception processing 
15. Statement reconciliation
16. Credit card applications
17. Dispute resolution
18. Patient registration
19. Provider credential verification
20. Member eligibility and billing
21. W4 management
22. Benefits administration
23. Onboarding
24. System access and setup
25. Compliance reporting
26. Change of address processing (can be on multiple systems)
27. Fraudulent account closing
28. Customer complaints processing
29. Data cleansing
30. Straight-through processing of customer orders
31. Order updates
32. Shipping notifications

33. ....

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